Terms and Conditions

Last updated: May 9, 2017

Please read these Terms and Conditions carefully before using http://www.oceanriver.qa.caorda.com website.

For our online store terms, conditions and policies please click here.

Your access to and use of our website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website.

By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website.


If you wish to purchase any product or service made available through our website, you may be asked to supply certain information relevant to your purchase including, without limitation, your name, address, contact information, and credit card details.


Some parts of our service are billed on a subscription basis. You will be billed in advance on a chosen recurring time period. If a cancellation is required, please notify us to terminate the subscription.

*only applies to boat storage


Our website allows approved individuals to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for ensuring that all content uploaded complies to Ocean River Sports’ Web Standards Guidelines. Furthermore, once the content is uploaded to the website, you are giving Ocean River Sports permission to use this content as it sees fit for business marketing, promotions, or other purposes.

*applies primarily to “The Compass blog”

Links to Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by Ocean River Sports.

Ocean River Sports has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Ocean River shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

Last updated: March 2, 2016

Ocean River Sports operates http://www.oceanriver.qa.caorda.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to, your name, email address, or phone number.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site.

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we use third-party services such as Google Analytics that collect, monitor and analyze this.


We will not add you to any mailing lists without your written or verbal permission and in accordance with Canada’s Anti-Spam Legislation (CASL).


Cookies are files with small amount of data, which may include an anonymous unique identifier.

Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we cannot guarantee absolute security, we have taken measures to ensure that we have a safe website that will protect your Personal Information.

Changes to This Privacy Policy

This Privacy Policy is effective as of March 2, 2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the

Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Refund / Exchange Policy

Apparel/ Footwear/ Accessories

Refunds must be charged back to the same tender used for original purchase.

In Store Policy

Ocean River Sports accepts items for refund or exchange within 14 days for items purchased in the store. The original sales receipt is necessary and the product must be in its original condition and packaging. Exchange or store credit only beyond 14 days up to 30 days. Items must be accompanied by original receipt. The customer is responsible for all return shipping costs and no refund is available on shipping.

Online Policy

Ocean River Sports accepts items for refund or exchange within 30 days for online purchases of the date of the payment process. The customer is responsible for all return shipping costs and no refund is available on shipping. The original sales receipt is necessary and the product must be in its original condition and packaging. Online purchases cannot be returned to the physical store location. Online purchase returns must be handled through our online authorization procedures which can be found here.

All sale/ clearance items are final sale.

We do not accept returns of used product.


Watercraft returns

We are happy to provide a Refund, Exchange or Store Credit up to 14 days (30 days if purchased online) for the return of new product that was purchased IN STORE.  Exchange or store credit only beyond 14 days up to 30 days for purchases made in store.

Boats and boards must be returned within 30 days in brand new condition to be eligible for an exchange or store credit. Any scratches, dents or other damage will be depreciated from the exchange value.  A manager will make this determination. Before bringing your watercraft back, please ensure that it is clean and free of water, sand or dirt, both inside and out.

For online boat or board purchases please contact us prior to returning a watercraft that was purchased online to discuss logistics. There is a 30-day return policy on online boats and boards and they must be returned in NEW condition.

The customer pays for shipping costs of all watercraft purchases or returns. Furthermore, since shipping watercraft is not typically insured, the customer assumes all risk of potential damages during transport.

Delivery Policy

At www.oceanriver.qa.caorda.com customers can shop for select products that are also in our retail store located in Victoria, BC. We offer free shipping within Canada on any purchase of $50 or more and providing it is within the weight and size specifications listed on our payment pages. Due to shipping restrictions and variable rates, oversize or overweight items may not be eligible for free shipping.

We only ship to locations within Canada at this time.

Please note that this does not apply to watercraft purchases. Our online store features live inventory, a secure shopping cart and a large repository of technical information.

Inquire prior to international shipping as there may be limitations and/or varying shipping charges.

Secure Payment

Ocean River Sports values and respects your privacy and security of information.  Any online purchase will be protected by an encrypted SSL certification

Using Visa/Mastercard

For online purchases, we accept Visa and Mastercard as forms of payment.  All transactions processed on our website are protected by an SSL encryption to ensure your information is safe and secure.

Refund/ Exchange Policy on Adventure Tours, Courses and Rentals

DAY PROGRAM No refund if cancelled with less than 24 hours notice.

DAY PROGRAM 75% refunded if cancelled with less than 48 hours notice.

DAY PROGRAM Full refund if cancelled with more than 48 hours notice.

MULTI DAY PROGRAM No refund if cancelled with less than 24 hours notice.

MULTI DAY PROGRAM 75% refunded if cancelled with less than 15 days notice.

MULTI DAY PROGRAM Full refund if cancelled with more than 15 days notice.