Shipping Information

We ship ANYWHERE in Canada – with the exception of hard boats and boards which are only available for shipping on Vancouver Island.

All parcels are shipped via ground transportation via Canada Post Regular Parcel or Purolator Ground and will require a signature.

FREE shipping is available on orders of 50$ or more before taxes. For orders of 50$ or less, before taxes, shipping costs are a flat rate of $12 to Manitoba & West, $15 to Ontario & East and $20 to Northern Canada. Free shipping is not eligible on oversized items.

*** We do not ship outside of Canada. ***

Picking up your package

We are only able to ship to residential and commercial addresses within Canada, sorry no PO Boxes at this time as a signature is required on all deliveries.

A delivery attempt will be made with the provided shipping address on the order. A piece of government issued photo id and a signature is required. If no one is available to accept the order at the time of delivery a delivery notice will be left at the door. The delivery notice will show the location and time that the item will be available for pick up. Should this notice get lost or go missing the necessary information for pick up can be found on the tracking information for the order.

The package will only be released to the person listed on the shipping label and ID will be required by that person.

If the item does not get picked up within 5 calendar days it will be returned to Ocean River.

Please note that on Kayaks, Canoes, Surf Skies and Stand up paddleboards delivery will only be possible in person. A phone number must be provided at purchase so that the delivery company can set up a delivery time with you. You must be available to receive boats or boards, a delivery notice will not be left.

Order Tracking

When your order is shipped, you will receive an e-mail confirming your order was shipped and you will be provided with a tracking number at that time.

Oversized Items

Items that are over two meters in length are considered oversized. These items are as follows:

  • Paddles
  • Stand Up Paddleboards
  • Kayaks
  • Canoes
  • Surf Skies

If you are purchasing an oversized item we will do our best to find the most economical delivery method that also protects the cargo adequately. Stand up paddleboards (SUPs) and Kayaks will be delivered by motor freight ONLY ON VANCOUVER ISLAND AND THE LOWER MAINLAND AND CENTRAL B.C and require you to inspect upon delivery and sign for the item.

Boat and Board Estimated Delivery Costs and Delivery Times
Victoria and the Capital Region $60 1-2 business days
Upper Vancouver Island and Southern Gulf Islands $200+tax 2-3 business days

Paddles and inflatable boats and boards can be shipped anywhere in Canada.

Damage During Shipping

Make sure to inspect your package before signing for it. We will do our best to package it safely and securely. Contact us customerservice@oceanriver.com immediately if your package was damaged during shipping and keep all packaging materials.

Returns

If you are not completely satisfied with your purchase you can return it within 30 days from the purchase date. Returns must be in NEW condition, including all original hang tags and packaging. All returns require a Return Authorization Number (RA#) which will be provided to you by our team. Please contact us if you wish to return an item at returns@oceanriver.com Return shipping is at your own expense. The RA# must be clearly printed on the outside of the package. If returning a boat or board all shipping must be done through a reputable delivery company. Any damage to a boat or board while in transit will classify it as no longer in New condition and we are unable to refund or exchange.

Online purchases CANNOT be returned to the physical store location of Ocean River.

** All sales on undergarments are final and returns are not possible. **

** Sale items are final sale**

Warranties

If you are returning the product due to manufacturing failure or oversight please send us an e-mail and we will direct you customerservice@oceanriver.com We do not process warranties on online purchases past 30 days.

ORS Locations
Find a location
We're located in Downtown Victoria, Oak Bay, and Saturna Island.
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