Reservation Terms & Conditions

Tour/Course Pricing

Trip prices are quoted per person, in Canadian funds and are valid in the specific time frame as shown with the tours. If using a credit card to secure your reservation, exchange rates will be determined by the issuing credit card company.

Tour/Course Deposit & Payments

Day Tours and Introductory Courses – Will be paid at the time of booking the tour. This will either be done with our online booking system or by telephone or in person with Ocean River Adventures. We accept VISA, MasterCard, Debit Card or Cash—sorry no personal cheques.
100% payment required upon registration for any Day Tour or Introductory Course.
Cancellation Policy for Day Tours or Introductory Courses
If you need to cancel from a Day Tour or Introductory Course, the following conditions will apply:

• A full refund will be provided if you cancel at least 7 days prior the course or tour start date;

• A 50% refund will be given if you cancel within 7 days of the course or tour start date;

• No refund will be given if you cancel within 24 hours of the course or tour start time.

If Ocean River Adventures needs to cancel a Day Tour or Introductory Course:

Ocean River Adventures reserves the right to cancel any trip prior to departure, due to west coast weather and other situations beyond our control. If Ocean River Adventures cancels a Day Tour or Introductory Course at any time prior to the start time, a full refund will be issued, or you may reschedule to another tour or course on a different date. Ocean River Adventures is not responsible for any expenses incurred by trip guests in preparation for the course or tour.

Deposits for Overnight Tours and Multi-Day Courses

For Overnight Tours and Multi-Day Courses, we require a per person deposit which holds your space until 30-days prior to the trip/course date. Trip deposits are as follows;

• 50% deposit for Overnight Tours and Multi-Day Courses.

• Deposit payment can be either a VISA or MasterCard.

• Balance / Full payment is due at least 30 days before the tour/course.

Ocean River Sports will automatically process the outstanding balance 30-days prior to your trip departure date unless notified to do otherwise.
Final payment can be made with either VISA, MasterCard, Debit Card or Cash, sorry no personal cheques.

Cancellation Policy for Overnight Tours and Multi-Day Courses

If a customer needs to cancel for an Overnight Tour or Multi-Day Course, the following applies:

• Full refund of deposit will be given if cancelled prior to 30 days of the tour/course start date.

• No refund will be issued if cancelled within 30 days of the tour/course start date.

Some exceptions to these payment policies can happen for special programs and tours due to partnerships Ocean River is involved with in order to offer some exceptional tours and programs. These exceptions will be noted on the particular information documents for these tours.

If Ocean River Sports Needs to Cancel an Overnight Tour or Multi-day Course

Due to the nature of operating in coastal wilderness areas, Ocean River Adventures reserves the right to cancel any trip prior to departure, for any reason. Normally a minimum of 14 days’ notice prior to the trip departure date would be given. If any situation beyond our control occurs, then a cancellation may be with less notice. In such an event, a full refund will be issued, or at the customer’s choice, re-scheduling to another tour or course or a custom tour created especially for the customer. Ocean River Adventures is not responsible for any expenses incurred by trip guests in preparation for the trip.

Transfers

If a customer cannot attend a tour or course you are signed up for, you can transfer your payments and reservation on the tour or course to someone else.  This can be done right up to the trip/course date.  We do however require their full information, including waiver for our registration.

Trip Cancellation Insurance

General information

Trip Cancellation Insurance is for the customer’s protection. We recommend that you obtain Trip Cancellation Insurance. A short-term travel insurance policy can cover non-refundable trip costs due to personal or family illness or accident.
Trip cancellation insurance is recommended if you need to travel to Vancouver Island.  This insurance is to protect you if any problems happen that may force the cancellation of the tour or course. Insurance can be purchased from your local insurance or travel agent.

Trip Delays

If a trip is delayed due to weather, cancelled or delayed flights, or other means of transportation, illness, or any situation which Ocean River Adventures or its agents cannot make provisions for, the cost of delay is not included.

Trip Participant Responsibility

We strongly advise customers to check their personal insurance coverage. They should ensure that they have sufficient health and personal injury insurance coverage should they require medical or hospital services during their visit to British Columbia. For detailed information on insurance coverage, customers should contact their insurance or travel agent.

Ocean River Adventures does not provide:

• personal or health insurance of any kind;

• any coverage for medical costs, hospitalization costs, or evacuation costs should they be incurred for your safety or health during the course or the tour;

• any costs incurred for evacuation should they need to, or decide to leave a trip before the scheduled return time.

Guests traveling with us are expected to follow trip safety guidelines in accordance with trip leader direction.

Kayak Rental Cancellation Policy

• If a customers cancels a reserved rental kayak with more than 72 hours notice, then they will receive a full refund.

• If a customers cancels with less than 72 hours notice, then a 25% cancellation fee based on the full rental price will be charged.

ORS Locations
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We're located in Downtown Victoria, Oak Bay, and Saturna Island.
Recent News

Paddling Magazine Article – Kayaking in Victoria BC

 

We get a lovely mention in a great article by Virginia Marshall on Paddling Magazine’s site here.

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