Returns Policy

If you are not satisfied with your purchase for any reason, please return to us within 14 days of receiving your item for exchange*, refund or credit of the purchase price.


If you have an item that needs to be warrantied, return it it us with a detailed description of the problem. Email us for a printable postage paid return slip (for valid warranties only). Upon receipt of the item our warranty department will contact you with the steps that will be taken. Some companies will allow you to deal directly with them. Check their websites or contact them for more information.

Feel free to come by the store at any time with your product and a staff member will assist you with the warranty process.

Returns and exchanges

Please contact us to arrange shipping for returns and exchanges at: or toll-free: 1-800-909-4233

ORS Locations
Find a location
We're located in Downtown Victoria and Oak Bay.
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