To book a tour or a course call us:

250.381.4233 250.381.4233

Returns Policy

If you are not satisfied with your purchase for any reason, please return to us within 14 days of receiving your item for exchange*, refund or credit of the purchase price.


If you have an item that needs to be warrantied, return it it us with a detailed description of the problem. Email us for a printable postage paid return slip (for valid warranties only). Upon receipt of the item our warranty department will contact you with the steps that will be taken. Some companies will allow you to deal directly with them. Check their websites or contact them for more information.

Feel free to come by the store at any time with your product and a staff member will assist you with the warranty process.

Returns and exchanges

Please contact us to arrange shipping for returns and exchanges at: or toll-free: 1-800-909-4233

About Ocean River

Located in Victoria, British Columbia on beautiful Vancouver Island, Ocean River is one of the premier speciality kayak and adventure companies in North America. Brian Henry, the founder & current owner, has been running Ocean River since 1981, and Ocean River continues to be recognised as one of the most significant outdoor/paddlesports instructional & tours provider in North America.

More About Us

From the blog

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